Dr. Sahar Al-Sunbati, President of the National Council for Childhood and Motherhood, announced that the General Administration for Child Relief received 94,178 calls requesting " Protection, support, and legal and psychological support services for children and their families. This is done through the hotline 16000 or by communicating via the WhatsApp application on the number 01102121600, during the period from July to September 2024.
She explained " Al-Sunbati said, “Among the incoming calls, the General Administration for Child Help dealt with 4,983 reports, complaints, and requests for assistance and services, noting that 87% of the total service requests were for support and support for children in danger, and that 13% were requests for psychological and legal consultations. The complaints received by the Child Helpline varied between family neglect, violence, whether moral or physical, child labour, child marriage and female genital mutilation (FGM), as well as providing shelter services for found children, obtaining identification papers, in addition to The dangers to which children are exposed via the Internet and social networking sites, such as complaints of bullying, cyberbullying, blackmail and threats. The governorates most in demand for the service were the governorates of “Cairo, Alexandria, Giza, Qalyubia, and Sharqia.” She stressed that the General Administration for Child Relief has taken all necessary measures in cooperation with the ministries and concerned authorities to protect children, remove danger and harm from them, and provide them with the necessary support.
Al-Sunbati explained: The Council provides the service of providing free telephone consultations, whether legal or psychological, on the hotline 16000, as well as psychological support, family guidance, behavior modification, and communication services, through sessions provided by the Psychological Support and Family Guidance Unit of the General Administration for Child Help.
In this regard, "Sunbati" Thanks to the Public Prosecution "Child Protection Office" In the Office of the Attorney General Counsel, for its cooperation with the Council in protecting children and enforcing children’s rights stipulated in the law and international conventions. She also thanked all the ministries and concerned authorities for the quick response to the Council’s reports, praising the child protection units in the governorates, which receive complaints around the clock and intervene quickly, as well as The efforts of workers in civil society organizations that cooperate with the Council.
For his part, Sabri Othman, Director of the General Administration for Child Help, pointed out that complaints are received 24 hours a day, seven days a week, whether from Through the hotline 16000 or through the WhatsApp application at 01102121600 or through private messages on the Council’s pages on social networking sites.
"Othman" added; All reports and complaints of violations against children and everything that poses a danger to them are dealt with immediately and quickly through referral paths consistent with the degree and type of violence and abuse, and cooperation is carried out with child protection units in the governorates to take urgent measures to remove danger and harm from children, in addition to cooperation with the network From civil society associations, which have a number of social workers trained to deal with these cases, he pointed out that the Legal Support Unit attached to the General Administration for Child Relief includes a number of lawyers to provide the necessary legal support for cases that require legal intervention, as well as the Monitoring, Media, and Social Communication Unit. Which monitors all cases that are published through various media outlets to take the necessary measures regarding them.
"Childhood and Motherhood" The child helpline received 94 thousand calls within 3 months
Dr. Sahar Al-Sunbati, President of the National Council for Childhood and Motherhood, announced that the General Administration To help the child, it received 94,178 calls requesting " Protection, support, and legal and psychological support services for children and their families. This is done through the hotline 16000 or by communicating via the WhatsApp application on the number 01102121600, during the period from July to September 2024.
She explained " Al-Sunbati said, “Among the incoming calls, the General Administration for Child Help dealt with 4,983 reports, complaints, and requests for assistance and services, noting that 87% of the total service requests were for support and support for children in danger, and that 13% were requests for psychological and legal consultations. The complaints received by the Child Helpline varied between family neglect, violence, whether moral or physical, child labour, child marriage and female genital mutilation (FGM), as well as providing shelter services for found children, obtaining identification papers, in addition to The dangers to which children are exposed via the Internet and social networking sites, such as complaints of bullying, cyberbullying, blackmail and threats. The governorates most in demand for the service were the governorates of “Cairo, Alexandria, Giza, Qalyubia, and Sharqia.” She stressed that the General Administration for Child Relief has taken all necessary measures in cooperation with the ministries and concerned authorities to protect children, remove danger and harm from them, and provide them with the necessary support.
Al-Sunbati explained: The Council provides the service of providing free telephone consultations, whether legal or psychological, on the hotline 16000, as well as psychological support, family guidance, behavior modification, and communication services, through sessions provided by the Psychological Support and Family Guidance Unit of the General Administration for Child Help.
In this regard, "Sunbati" Thanks to the Public Prosecution "Child Protection Office" In the Office of the Attorney General Counsel, for its cooperation with the Council in protecting children and enforcing children’s rights stipulated in the law and international conventions. She also thanked all the ministries and concerned authorities for the quick response to the Council’s reports, praising the child protection units in the governorates, which receive complaints around the clock and intervene quickly, as well as The efforts of workers in civil society organizations that cooperate with the Council.
For his part, Sabri Othman, Director of the General Administration for Child Help, pointed out that complaints are received 24 hours a day, seven days a week, whether from Through the hotline 16000 or through the WhatsApp application at 01102121600 or through private messages on the Council’s pages on social networking sites.
"Othman" added, All reports and complaints regarding violations against children and everything that poses a danger to them are dealt with immediately and quickly through referral paths consistent with the degree and type of violence and abuse, and cooperation is carried out with child protection units in the governorates to take urgent measures to remove danger and harm from children, in addition to cooperation with the network From civil society associations, which have a number of social workers trained to deal with these cases, he pointed out that the Legal Support Unit attached to the General Administration for Child Relief includes a number of lawyers to provide the necessary legal support for cases that require legal intervention, as well as the Monitoring, Media, and Social Communication Unit. Which monitors all cases that are published through various media outlets to take the necessary measures regarding them.
